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When traveling outside your local area or to other countries, we recommend you notify us before your trip. Debit and credit card activity is monitored 24 hours a day, and irregular or suspicious charges outside your local area may be declined. Notifying us can prevent unnecessary blocks on your debit or credit card during your travel.
Debit Cards
Log in to online or mobile banking and click on the “Messages” tab. Click on “New Conversation,” choose Debit Card Travel Notification with Member Service, and provide the details of your trip in your message. Please be prepared to provide the last four digits of your card. Your trip details should include the dates, areas of travel, and any additional information to be noted on your account, including locations of flight layovers.
Credit Cards
Log in to your credit card account.
Enrollment is required.
Login to your Spectra Debit Card Controls app and click on your card.
At the bottom, you will see the Travel Notifications option. Click on the Travel Notifications option and fill out your travel information. This information will immediately be added to your account, and you will enjoy a smooth experience using your card while traveling. If further assistance is needed, please contact cardmember service, available 24/7, with the number on the back of your card at 1-866-820-0996.
Debit Cards
Please call our Call Center at (301)839-8400 or (800)526-6661 ext. 8417, Monday-Friday, 8:00 a.m. to 5:00 p.m. (Eastern Time).
Credit Cards
Please call Elan's 24-Hour Cardmember Service number: (800)558-3424.
